TERMS & CONDITIONS

CUSTOMER CARE

At Bin Laid-in, we prioritize your satisfaction and are here to assist you with any inquiries regarding our innovative modular load bin organizers. Our Customer Care section serves as a comprehensive resource to address any questions or concerns you may have. Reach out to us via our contact form or customer support email, and we will respond promptly. We believe that clear communication builds trust and ensures a seamless shopping experience.

WHOLESALE INQUIRIES

If you're a retailer interested in offering Bin Laid-in products, we welcome wholesale inquiries! This section provides key details on how to partner with us to bring our versatile organizers to your customers. We encourage open communication, so please contact us for pricing, product availability, and any additional support you may need to elevate your retail offerings.

PRIVACY & SAFETY

Your privacy is crucial to us at Bin Laid-in. In this section, we outline how we collect, use, and protect your personal information during and after your purchase. We utilize secure payment processing systems to ensure your financial data is safe and only share information as necessary for order fulfillment. Trust that we are committed to safeguarding your privacy while providing the best service possible.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Bank Transfers

Effective Date: 05 August 2026

Last Updated: 05 August 2026

1. Introduction

Bin Laid-in (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with us.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Policy.

2. Responsible Party and Information Officer

Responsible Party: Gavin Stewart T/A Bin Laid-in

Email: gtstewart2612@icloud.com

Website: www.binlaid-in.co.za

Information Officer: Gavin Stewart

Email: gtstewart2612@icloud.com

Contact number: 074 765 2306

You may contact the Information Officer for any questions about this Policy or to exercise your rights under POPIA.

3. Personal Information We Collect

We may collect the following categories of personal information (as relevant to your interaction with us):

Identity and contact details (name, surname, email address, telephone number, physical and delivery address)
Order and transaction information (products ordered, order history, payment references, delivery instructions)
Communication records (emails, messages, support enquiries)
Technical and usage information (IP address, browser type, device information, pages visited, referring website)
Marketing preferences (if you subscribe or opt in)
Any other information you voluntarily provide to us

We only collect personal information that is adequate, relevant and not excessive for the purposes set out in this Policy.

4. How We Collect Personal Information

We collect personal information:

Directly from you when you place an order, create an account, fill in forms, subscribe to communications, or contact us
Automatically through cookies and similar technologies when you use our website (see our Cookie Policy)
From third parties where necessary and lawful (for example, payment service providers confirming a transaction)

5. Purposes for Which We Process Your Personal Information

We process your personal information for the following purposes:

To process and fulfil your orders, including payment, packaging and delivery
To communicate with you about your orders, deliveries, returns, exchanges or enquiries
To manage our relationship with you and provide customer support
To improve our website, products and services
To send you marketing communications where you have consented or where otherwise permitted by law
To comply with legal and regulatory obligations
To protect our legitimate interests (including fraud prevention, security and enforcing our terms)
For any other purpose that is compatible with the original purpose or that you have consented to

6. Legal Bases for Processing

We process personal information on one or more of the following bases under POPIA:

Performance of a contract with you (or steps taken at your request before entering a contract)
Compliance with a legal obligation
Your consent (where required)
Our legitimate interests (provided these do not override your rights)

7. Sharing of Personal Information

We may share your personal information with carefully selected third parties (operators) who process it on our behalf and only for the purposes set out in this Policy. These may include, without limitation:

Couriers, logistics and delivery partners
Payment service providers and financial institutions
Website hosting, IT, cloud and technical service providers
Email, SMS and communication service providers
Customer support and CRM tools
Analytics and advertising partners (where permitted)
Professional advisers (legal, accounting, etc.)
Regulators or law enforcement where required by law

We require these parties to process your information only on our documented instructions, to maintain appropriate security, and to comply with POPIA. We do not sell your personal information.

8. Cross-Border Transfers

Some of our service providers may process personal information outside South Africa. Where this occurs, we take reasonable steps to ensure that the recipient provides an adequate level of protection or that another lawful transfer mechanism under POPIA applies (including your consent where required).

9. Security

We implement reasonable technical and organisational measures to protect your personal information against loss, damage, unauthorised access, destruction or unlawful processing. While we take these steps, no system is completely secure, and we cannot guarantee absolute security.

10. Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, tax and record-keeping obligations). When no longer required, we will securely delete or anonymise it.

11. Your Rights Under POPIA

You have the right to:

Request access to the personal information we hold about you
Request correction or deletion of inaccurate, incomplete or irrelevant information
Object to processing in certain circumstances
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact our Information Officer using the details above. We may need to verify your identity before responding.

12. Direct Marketing

We will only send you electronic marketing communications where you have given consent or where otherwise permitted by law. You can unsubscribe at any time by using the link in the communication or by contacting us.

13. Children

Our website and services are not directed at children under 18. We do not knowingly collect personal information from children without appropriate consent from a competent person.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Material changes will be highlighted where appropriate.

15. Complaints

If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa) Website: https://inforegulator.org.za Email: complaints.IR@justice.gov.za / POPIAComplaints@inforegulator.org.za

Cookie Policy – Bin Laid-in

Effective Date: 05 August 2026

Last Updated: 05 August 2026

1. Introduction

This Cookie Policy explains how Bin Laid-in (“we”, “us”, “our”) uses cookies and similar technologies on our website. It should be read together with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website function, remember your preferences, and understand how the site is used.

3. Types of Cookies We Use

We may use the following categories of cookies:

Essential / Strictly Necessary Cookies These are required for the website to function properly (e.g. shopping cart, security, login, consent preferences). They cannot be switched off in our systems.

Functional Cookies These enable enhanced functionality and personalisation (e.g. remembering your preferences).

Analytics / Performance Cookies These help us understand how visitors use our website so we can improve it (e.g. pages visited, time spent, error messages). Data is typically aggregated.

Marketing / Advertising Cookies These may be used to deliver relevant advertisements and measure campaign performance. They may track your browsing across websites.

4. How We Use Cookies

We use cookies to:

Make the website work and keep it secure
Remember your preferences and settings
Analyse website traffic and performance
Deliver and measure marketing (where you have consented)
Support order fulfilment and customer experience

5. Third-Party Cookies

Some cookies are set by third-party services we use (for example analytics providers, advertising partners, payment or delivery-related tools). These third parties may process information in accordance with their own privacy policies.

6. Your Choices and Consent

When you first visit our website, you will see a cookie consent banner. You can accept or reject non-essential cookies. Essential cookies are always active.

You can change your preferences at any time via the cookie settings link on our website or through your browser settings. Please note that blocking certain cookies may affect website functionality.

Most browsers allow you to refuse or delete cookies. Guidance is usually available in the “Help” or “Settings” section of your browser.

7. More Information

For details about how we process personal information collected via cookies, please see our Privacy Policy.

If you have questions about our use of cookies, contact our Information Officer at the details provided in the Privacy Policy.